Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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What Guests Say
I attend graduation ceremony of my son in the same building. So location is great for this occasion. Room is clean, comfortable and classy design. Good quality towel, room linen and bathroom amenities. Excellent service from the staff from security guard, doorman, bell boy and reception team. Great variety of breakfast and friendly service from all team at the gallery restaurant.
I
November 2024
Never has a 5-star hotel reached my expectations like this one. Decorated a friend's bed and sent up complimentary cake, extended our check out time, was in a fantastic location right next to a mall and in the city center. Check in was smooth, room service was quick and the cleanliness was always on point. It's convenient, service was prompt and reliable, it's as advertised. Staff are always friendly and kind to speak with. Would recommend for short or long stays. This place makes me want to return to Surabaya.
Cyan
March 2024
I liked how the staff was attentive and friendly towards our needs. Huge kudos to the front desk reception staff. When it comes to the rooom, I enjoyed the comfy bed and size of the room--fit for a king! The location is also very strategic, located on top of a mall and close to almost everywhere in Surabaya.
Joso
February 2025
Room was very spacious and well-appointed. There is a huge bathtub and a separate shower. Very cosy. The breakfast spread was very good and the service staff are always very friendly. First impression by front desk staff, Alicia, already set the expectation of a wonderful stay.
K
March 2025
You have so many option to eat at the attached mall specifically the Chinese paradise restaurant is a must try! We’re leaving early morning and we got offered by having our breakfast packed to go! Hotel is beautiful and clean, staffs are kind and helpful. The location is also a plus
Phillip
September 2024
The service and the staff are amazing. The room was spotless with a very comfortable bed. The entire ambience was beyond expectation.
Yova
March 2025
The location is just beside ciputra mall. The room size is acceptable but not much space to open the luggage. The staffs are very friendly and attentive. The bathroom are very clean and good lightings. The roof top swimming pool is stunning.
Pyf
July 2024
Overall the room was spacious and facilities were adequate. The pool view was indeed amazing as it overlooked the city and was facing one of the tall mountains in Surabaya. Additionally, the staff was very welcoming and helpful!
Yu
June 2024
From the moment I stepped into the lobby I felt comfort and cared for. The staff were friendly and helpful. The room was clean and very well furnished. And I absolutely loved the infinity pool.
Diane
May 2024
The rooms were elegant. The bed was fantastically comfortable. The meal areas were gorgeous, and the layout was great for dining. Health area access was awesome with gym, massage and sauna. The bar lounge was great for sitting and having a quiet drink and meet with friends.
Meilie
July 2024
Reservations:
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